Found a Different Bug?
Encountering an issue that’s not covered in our common problems guide? Don’t worry! This page will help you troubleshoot unknown issues and get the support you need to resolve any problems you’re experiencing.
🤝 Getting Support
Community Support Channels
Support Process
Community First
- Search Discord: Check if someone has had the same issue
- Ask in Customer Support: Post your question in the appropriate channel
- Provide Context: Share relevant details from your information gathering
Escalate if Needed
- Create Support Ticket: If community can’t help, create a formal ticket
- Include All Information: Use the template and checklist above
- Be Patient: Our team will respond as soon as possible
Follow Up
- Respond to Questions: Our team may ask for additional information
- Test Solutions: Try suggested fixes and report results
- Share Resolution: Help others by sharing what worked
Response Times & Expectations
Community Support: Usually within minutes to hours
Official Support: 12-24 hours for most issues
Complex Issues: May require 2-3 days for investigation
Critical Bugs: Prioritized for fastest resolution
Patience Appreciated: Some issues require extensive testing and investigation. We’re committed to helping you resolve every problem, even if it takes time to find the solution.
🔄 Contributing to Better Support
Help Us Help Everyone
Your experience with bugs and their solutions helps improve our resources and documentation:
Share Solutions: If you find a fix, share it with the community
Report Patterns: Let us know if you notice common issues
Suggest Documentation: Help us identify gaps in our guides
Test Updates: Participate in testing new features and fixes
Community Contribution
Help Other Users:
- Answer questions you know the solution to
- Share your experiences with similar setups
- Provide testing assistance for complex issues
- Contribute to documentation improvements
Quality Feedback:
- Be specific about what works and what doesn’t
- Suggest improvements to error messages
- Recommend additional features or safeguards
- Help us prioritize which issues to address first
🚨 Emergency Support
Critical Issues
For server-breaking problems that need immediate attention:
Critical Issues: Server crashes, data loss, security vulnerabilities, or complete resource failures affecting all users.
Emergency Contact Process:
- Join Discord Immediately: Use the emergency support channels
- Ping Support Team: Use @Support role for urgent issues
- Provide Full Context: System info, error logs, and impact description
- Stay Available: Be ready to provide additional information quickly
Temporary Workarounds
While waiting for a fix:
- Disable Problematic Features: Comment out problematic config sections
- Revert to Previous Version: If you have backups of working configurations
- Use Alternative Resources: Temporarily switch to backup solutions
- Limit Access: Restrict affected features to specific user groups
📈 Continuous Improvement
We’re always working to improve our resources and reduce the likelihood of issues:
Regular Updates: We release updates to fix known issues and improve stability
Better Documentation: We continuously update guides based on user feedback
Proactive Testing: We test with various configurations to catch issues early
Community Input: We listen to user suggestions for improvements
Feedback Loop
Your reports help us:
- Identify Common Problems: Patterns in bug reports help us prioritize fixes
- Improve Error Messages: Better error messages make troubleshooting easier
- Enhance Documentation: User questions help us improve our guides
- Develop Better Features: Understanding user needs drives feature development
Remember: No bug is too small to report, and no question is too basic to ask. Our community and support team are here to help you succeed!